Spa Ettiquette

We need your co-operation to keep our spa environment healthy,. Stress-free and conducive as a place for total wellness – to de-stress and relax. For these reasons we would appreciate adherence to the following: -

A SMOKE FREE ENVIRONMENT
We appreciate you co-operation by not smoking in the spa areas.

NOT SWITCHING ON YOUR CELLPHONE
In order to give and to receive treatments effectively, there should not be any interruptions ad distractions. Other guests will appreciate your thoughtfulness. If you are expecting an important call, the reception will be happy to take a message or ‘babysit’ your cellphone.

NOT BRIGNING OUTSIDE FOOD AND DRINKS
We serve light and healthy refreshments in the spa. Please ask your therapist or the Spa Attendant for the menu/

THE AGE LIMIT
Only children age 15 ad above are allowed in the spa areas.

BEING ON TIME FOR YOUR APPOINTMENT
We may not be able to reschedule your appointment at the last minute as someone else may have booked immediately after you. Be on time to benefit from your treatment fully.

CHECK-IN
Pleaser arrive 15 minutes before your schedules appointment. Should you arrive late for your service, we may have to reduce the treatment time

CANCELLATIONS
Please call up at least 2 hours before your schedules appointments for cancellation. This applies to spa clients only.

NOT TO WEAR EXPENSIVE JEWELLERY OR CARRY EXCESSIVE CASH
Please observe this rule for safety reasons. The Management cannot be held liable for any loss.

LADIES AND UNISEX ZONES
Please observe and respect zones assigned as “Ladies Only’ and ‘Unisex’. Check with your therapist if unsure.

USE OF BALNEO AND STEAM ROOMS
Please inform your therapist if your wish to use the balneo and steam rooms to ensure they are free for use. All users must be escorted to these areas.

NO STREET SHOES IN THE SPA AREAS
We provide sterilized slippers for your us in the spa. Please leave your shoes in the cupboard provided on the shelves designated for ‘Street Shoes’ and ‘Used Slippers.

TIPPING
We do note include gratuity or a service charge in our treatment price. Tipping however, is solely at the pleasure of the client.